TerraFirme Ember Lounge & Firepit Set
Shipping information
We process orders within 1 to 3 business days, with standard parcel deliveries typically arriving in 3 to 7 business days and freight shipments in 7 to 15 business days, depending on location. Large or heavy items may ship via LTL freight, which includes curbside delivery and requires the customer to move the item to its final location. Shipping rates are calculated at checkout, and tracking information is provided once your order ships. Please inspect all deliveries upon arrival and report any damage within 48 hours. We currently ship within the continental United States and do not ship to Alaska, Hawaii, U.S. territories, PO boxes, or international destinations. For any questions or assistance with delayed or damaged packages, please contact our support team at [your email].
Returns & warranty
We want you to feel confident in your purchase, which is why we offer a 30-day return window on most unused, unopened items in their original packaging; customers are responsible for return shipping costs unless the product arrives damaged or defective. Due to their nature, custom, made-to-order, and installed products are not eligible for return. All products include a manufacturer warranty, with coverage varying by brand and item, typically protecting against defects in materials and workmanship. If you experience an issue within the warranty period, we will work directly with the manufacturer to assist with repair or replacement. To initiate a return or warranty claim, please contact our support team at [your email] with your order number and photos of the product.